Refund & Return Policy

Summary

We offer a 7-day refund or return policy on orders delivered in India. This page explains the return window, what qualifies, who pays return shipping, and how refunds are processed.

The 7-day window

The 7-day window starts on the date of delivery, as confirmed by the courier's delivery record. Your request must reach us within 7 days of that date.

Where possible, please return the item in its original packaging, along with the invoice.

What qualifies for a return or refund

• The pack arrived damaged, leaking or tampered with.
• The product is spoiled, stale or otherwise unfit to eat.
• You received the wrong item, wrong pack size or wrong quantity.
• For change of mind, the pack is sealed and unopened.

What does not qualify

• Opened, used or partly consumed packs, unless the product itself was faulty.
• Requests made after the 7-day window from delivery.
• Damage caused after delivery by incorrect storage or handling.
• Claims we are unable to verify with the information we asked for.

Who pays for return shipping

If the return is because of a damaged, wrong or defective item, we pay the return shipping cost.

If the return is a change-of-mind return and the pack is sealed and unopened, you pay the return shipping cost.

How to start a return

Contact us first so we can log the request and confirm the next steps.

• Message us on WhatsApp or phone at +91 95126 19834, or email support@nutroally.shop.
• Give your order ID, the reason for the return, and a photo of the product and packaging showing the issue.
• We review the request and confirm whether it qualifies, along with the return instructions.
• Send the item back as instructed, and keep the courier receipt or tracking details.

Refund timeline

Once we receive the returned item and inspect it, we initiate the refund within 2 working days.

Refunds are made to the original payment method. Depending on your bank or payment provider, the amount reflects in your account within 5 to 7 working days.

For a qualifying return, we refund the amount you paid for the returned item.

Photos and inspection

A clear photo of the pack and the reported issue helps us settle a request quickly. We inspect returned items before approving a refund or a replacement.

Replacements

If you prefer, we can send a replacement instead of a refund for damaged, wrong or defective items. Tell us your preference when you raise the request and we will confirm availability.