Shipping Policy

Where we deliver

We deliver across India. We do not ship internationally at this time.

Dispatch time

Orders are dispatched within 24 to 48 hours on business days. Orders placed on Sundays or public holidays are processed on the next business day.

Delivery time

Delivery takes 2 to 6 working days after dispatch, depending on your location and pin code.

Delivery charges

Delivery is free on orders over ₹499.

A delivery charge applies to orders below ₹499. The exact charge is shown at checkout before you pay.

Order confirmation and updates

After you place an order, you receive an order confirmation. When the parcel is dispatched, we send a dispatch update with a tracking link or reference.

Tracking

When your order is dispatched, we share a tracking link or reference by email, WhatsApp or SMS. You can use it to follow the parcel until delivery.

Business days

Our dispatch and delivery timelines are counted in business days. Our support hours are [ADD SUPPORT HOURS]. Sundays and public holidays are not business days.

Keeping your delivery details correct

Please check your delivery address, pin code and phone number before you pay. Incorrect or incomplete details are a common cause of delivery delays, and a parcel usually cannot be re-routed once it is out for delivery.

Courier partners

We ship through third-party courier partners. The partner for your order is chosen based on your delivery pin code and serviceability.

If your pin code is not serviceable by a partner, we will contact you before dispatch to discuss the options.

Failed delivery attempts and re-dispatch

• Our courier partners usually make more than one delivery attempt. Please keep your phone reachable on the delivery day.
• If a parcel cannot be delivered after the available attempts, it is returned to us. Contact us to arrange a re-dispatch, and we will confirm any applicable delivery charge before sending it again.
• If you need to change the delivery address after dispatch, contact us as soon as possible. Changes may not always be possible once the parcel is with the courier.

Delivery timelines we cannot control

Delivery may take longer than the usual 2 to 6 working days in some situations, including:

• Remote or hard-to-reach pin codes, where transit can take longer.
• Public holidays and local disruptions.
• Severe weather, strikes or other events beyond our control.
• Incorrect or incomplete address or phone details.